Returns & Exchanges
At Shokz, we stand behind our products with a 30-day money-back guarantee to ensure you are fully satisfied with your open-ear listening experience. If you are not completely happy with your purchase, you may return it for a full refund or exchange within 30 days of the delivery date.
Initiate Your Request
Visit our online return portal and enter your order number and email address to start the process and select the items you wish to return.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label and a return authorization form to include inside your package.
Pack and Ship
Securely pack the product in its original packaging with all included accessories and drop the package off at any authorized carrier location.
Receive Refund or Exchange
After our warehouse inspects the returned items, we will process your refund to the original payment method or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing